FAQ


SHIPPING AND POLICY

We ship to worldwide. Including; Sweden, Norway, Denmark, Iceland, Estonia, Latvia, France, Germany, Austria, UK, Ireland, Spain, Italy, Portugal, Greece, Belgium, Switzerland, Netherlands, Luxembourg, Dubai, Canada, USA, China, Korea and Japan. Any other countries pls. contact before ordering: shop(at)terhipolkki.com

Customers who want to pick up their order from the studio/shop please email us shop@terhipolkki.com Once the order has been completed we will refund any shipping charges.

PRICES AND POSTAGE

We use Finnish postal service for both domestic and international shipping. Orders are processed in 1 – 4 days and delivered by Finnish postal service.

Prices are in euros and they include Finnish tax 24% (VAT). International customers are responsible for their country’s customs, taxes, duties and/or VAT fees. Terhi Pölkki Shoes reserves the right to change the prices.

ESTIMATED DELIVERY TIMES

Finland: 2 – 7 days

EU countries: 4 – 14 days

Non-EU countries: 7 – 21 days

Shipping fees:

Finland: 10€ / order

EU countries: 20€ / order

non-EU countries: 30€ / order

All normal price products once orders are over 300€ is free shipping world wide.

 

PAYMENT TERMS

We accept payments via Paypal. We accept following credit cards: Visa, Visa Electron, Master Card and American Express. Our credit card payments are powered by Stripe, a secure and easy way to pay online. 

 

PRIVACY


We won’t provide any third party with your private data.

 

COLOURS OF LEATHER PRODUCTS

We try our hardest to ensure the colours in our photos are as accurate as possible. Please note that colours may differ due to differences in screens and devices.

APPLICABLE LAW

This User Agreement shall be governed by the laws of Finland.

 

RETURNS

If you ́re not fully satisfied with our order, you may return purchased products within 14 days from the date on which you received them. The returned products must be returned complete and unused in their original packaging. Before sending any returns, contact us by email shop(at)terhipolkki.com. After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order. Unfortunately, the cost of delivery cannot be refunded. You are responsible for any return shipping costs. We will refund delivery costs only if the product we have sent is incorrect or faulty. Please note that you are responsible for the product until it reaches us.

Return address:

Terhi Pölkki Design Ltd

Vironkatu 8 C 43

00170 Helsinki

FINLAND

VAT ID: FI28045083