SHIPPING AND POLICY
We ship to worldwide. Including; Sweden, Norway, Denmark, Iceland, Estonia, Latvia, France, Germany, Austria, UK, Ireland, Spain, Italy, Portugal, Greece, Belgium, Switzerland, Netherlands, Luxembourg, Dubai, Canada, USA, China, Korea and Japan. Any other countries pls. contact before ordering: shop(at)terhipolkki.com
Customers who want to pick up their order from the studio/shop outside the opening times please email us firstname.lastname@example.org Once the order has been completed we will refund any shipping charges.
PRICES AND POSTAGE
We use Finnish postal service for both domestic shipping. Orders are processed in 1 – 3 days and delivered by Finnish postal service.
International orders we use DHL Express for deliveries.
Prices are in euros and they include Finnish tax 24% (VAT). International customers are responsible for their country’s customs, taxes, duties and/or VAT fees. Terhi Pölkki Shoes reserves the right to change the prices.
ESTIMATED DELIVERY TIMES
Finland: 1 – 3 days
EU countries and Switzerland and Norway: 2 – 4 days
Out side EU countries: 2 – 5 days
Finland: 10€ / order
EU countries: 15€ / order
non-EU countries: 25€ / order
All normal price products once orders are over 300€ is free shipping world wide.
We accept Visa and Master Card, Visa Electron and Debit cards.
We accept payments via PayPal.
We accept online bank payments in Finland through services provided by Checkout Finland Oy. (Business ID 2196606-6).
We won’t provide any third party with your private data.
COLOURS OF LEATHER PRODUCTSWe try our hardest to ensure the colours in our photos are as accurate as possible. Please note that colours may differ due to differences in screens and devices.
This User Agreement shall be governed by the laws of Finland.
RETURNSIf you ́re not fully satisfied with our order, you may return purchased products within 14 days from the date on which you received them. The returned products must be returned complete and unused in their original packaging. Before sending any returns, contact us by email shop(at)terhipolkki.com. After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order. Unfortunately, the cost of delivery cannot be refunded. You are responsible for any return shipping costs. We will refund delivery costs only if the product we have sent is incorrect or faulty. Please note that you are responsible for the product until it reaches us.
Terhi Pölkki Design Ltd
Vironkatu 8 C 43
VAT ID: FI28045083