SHIPPING AND RETURNS


SHIPPING AND DELIVERY TIMES

We ship worldwide. On all orders above 300 EUR we offer free standard shipping. For domestic orders we use Finnish postal and for international orders DHL. Shipping times are only estimated and we are not responsible of any delays. Please note that we are unable to affect the delivery times of DHL or Finnish Postal Service.

If you have any questions about shipping, please contact our customer service at store(at)terhipolkki.com

Finland
Pick up from the store Kämp Garden: 0€
Postal Parcel (1-3 days): 6€
DHL Express (1-2 days): 10€

European Union 
DHL (2-4 days): 15€

Norway and Switzerland
DHL (2-4 days): 20€

Other countries
DHL (2-4 days): 25€

We offer tracking code with all the orders.

All our prices are in euros and they include Finnish tax 24% (VAT).  Please note that when ordering outside EU, customer is responsible for the local customs and taxes that are not included in the shipping costs. Please contact your local customs service for further information.

If you have any problems with ordering please contact us: shop(at)terhipolkki.com

Pick-up from Terhi Pölkki Flagship Store may be chosen as a delivery method.

FINLAND EXCHANGE AND RETURNS

We hope that you love your new shoes.

If you are not fully satisfied with your order, you may return purchased products within 14 days from the date you received your order.

EXCHANGE

If you’d like change to a different size, we are here to help you.

Please contact us at store(at)terhipolkki.com

RETURN

The returned products must be returned complete and unused in their original packaging.

Follow the instructions that received along the goods and fill the return form.

Write our return number on top of the package and take the package to the Post office for the customer return. 

We will refund the full cost of the product but a return fee 6€ applies in all domestic orders in Finland. The return fee will be deducted from the refund. 

You can also return or exchange your product in person in our store in Kämp Garden, Helsinki.

INTERNATIONAL EXCHANGE AND RETURNS

We hope that you love your new shoes.

If you are not fully satisfied with your order, you may return purchased products within 14 days from the date you received your order.

EXCHANGE

If you’d like change to a different size, we are here to help you.

Please contact us at store(at)terhipolkki.com

RETURN

The returned products must be returned complete and unused in their original packaging.

All international returns must be clearly marked on the outside as "Returned Goods" to avoid import duty. Any import duty that is incurred will be deducted from the refund.

Before sending any returns, please contact us by email at store(at)terhipolkki.com

We will refund the full cost of the product but a return fee 15€ applies in all orders outside Finland. The return fee will be deducted from the refund. 

You can also return or exchange your product in person in our store in Kämp Garden, Helsinki.


HOW TO RETURN INTERNATIONAL ORDERS:

1. Contact us at store(at)terhipolkki.com, and we will create you a DHL return dispatch note. 

2. Pack the item carefully by using the original shoe box and the original shipping bag or another protective bag.

3. Fill our return form carefully before returning.

4. Contact your local DHL customer service www.dhl.com and request a pick-up. 


RETURN ADDRESS:
Terhi Pölkki Design Ltd
Kämp Garden, Pohjoisesplanadi 33
00100 Helsinki, Finland
+358 45 169 7783

VAT ID: FI28045083