SHIPPING AND DELIVERY TIMES
If you have any questions about shipping, please contact our customer service at store(at)terhipolkki.com
Pick up from the store (1-2 days): 0€
Postal Parcel (1-3 days): 5€
DHL (2-4 days): 10€
DHL (2-4 days): 20€
All our prices are in euros and they include Finnish tax 24% (VAT). Please note that when ordering outside EU, customer is responsible for the local customs and taxes that are not included in the shipping costs. Please contact your local customs service for further information.
If you have any problems with ordering please contact us: shop(at)terhipolkki.com
EXCHANGE AND RETURNS
We hope that you love your new shoes. If you’d like change to a different size, we are here to help you. Please contact us at store(at)terhipolkki.com
If you however are not fully satisfied with your order, you may return purchased products within 14 days from the date you received your order. The returned products must be returned complete and unused in their original packaging. Before sending any returns, please contact us by email at store(at)terhipolkki.com
Unfortunately, the cost of delivery cannot be refunded. Customer is always responsible for return costs. You can also return or exchange your product in person in our store in Kämp Garden, Helsinki.
HOW TO RETURN:
1. Email us at store(at)terhipolkki.com and tell that you’d like to return your order.
2. Pack the item carefully by using the original shoe box and the original shipping bag or another protective bag.
3. The returning address below.
Terhi Pölkki Design Oy
Kämp Garden, Pohjoisesplanadi 33
00100 Helsinki, Finland
+358 45 169 7783
VAT ID: FI28045083