SHIPPING AND RETURNS


SHIPPING AND DELIVERY TIMES

We ship worldwide. On all orders above 200 EUR we offer free standard shipping. For domestic orders  we use Finnish postal and for international orders DHL. Shipping times are only estimated and we are not responsible of any delays. Please note that we are unable to affect the delivery times of DHL or Finnish Postal Service.

If you have any questions about shipping, please contact our customer service at store(at)terhipolkki.com

Finland

Pick up from the store Kämp Garden starting 1st of June: 0€ 
Postal Parcel (1-3 days): 5€
DHL Express (1-2 days): 8€

European Union 
DHL (2-4 days): 10€

Norway and Switzerland
DHL (2-4 days): 15€

Other countries

DHL (2-4 days): 20€
We offer tracking code with all the orders.

All our prices are in euros and they include Finnish tax 24% (VAT).  Please note that when ordering outside EU, customer is responsible for the local customs and taxes that are not included in the shipping costs. Please contact your local customs service for further information.

If you have any problems with ordering please contact us: shop(at)terhipolkki.com
Pick-up from Terhi Pölkki Flagship Store may be chosen as a delivery method.

EXCHANGE AND RETURNS

We hope that you love your new shoes. If you’d like change to a different size, we are here to help you. Please contact us at store(at)terhipolkki.com


If you however are not fully satisfied with your order, you may return purchased products within 14 days from the date you received your order. The returned products must be returned complete and unused in their original packaging. Before sending any returns, please contact us by email at store(at)terhipolkki.com

Unfortunately, the cost of delivery cannot be refunded. Customer is always responsible for return costs. You can also return or exchange your product in person in our store in Kämp Garden, Helsinki.

HOW TO RETURN:

1. Email us at store(at)terhipolkki.com and tell that you’d like to return your order.

2. Pack the item carefully by using the original shoe box and the original shipping bag or another protective bag.

3. The returning address below.

Returning address:
Terhi Pölkki Design Oy
Kämp Garden, Pohjoisesplanadi 33
00100 Helsinki, Finland
+358 45 169 7783

VAT ID: FI28045083